Frequently Asked Questions (FAQ)

1. How do I return a product?
To return a product, contact us via email at art.luciiii@gmail.com, providing your order number and the reason for the return. The product must be returned in its original packaging. Please note that the customer is responsible for covering the shipping costs for returns.

2. Can I get a refund if I am not satisfied with my purchase?
Yes, if the product is unused and undamaged, you can return it within 14 days for a refund. Refunds will be processed using the same payment method you used for the purchase.

3. What should I do if I received a damaged or incorrect product?
If you receive a damaged or incorrect product, contact us immediately at art.luciiii@gmail.com with photos of the damage or issue. You can request a replacement or a refund, and we will cover the return shipping costs for faulty items.

4. How long do I have to return a product?
You have 14 days from the date of receipt to return a product. The product must be unused and in its original packaging to be eligible for a return.

5. How is my personal data protected?
We take the privacy and security of your personal data seriously. All data collected on our website is securely protected using SSL encryption. Payment details are processed through secure platforms such as Stripe and PayPal.

6. Do you share my personal data with third parties?
We do not share your personal data with third parties, except when necessary for processing your order (e.g., delivery services).

7. How long will you keep my personal data?
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Can I unsubscribe from promotional emails?
Yes, you can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of the email.

9. What are my rights regarding my personal data?
You have the right to request access to, correction of, deletion of, or restriction on the processing of your personal data. If you wish to exercise these rights or have any questions, feel free to contact us.

10. Why does it take 10-20 business days to complete my order?
Our products are made to order. This means that prints are created only after payment is confirmed. We do not keep any items in stock except for the original products, and we do not have a warehouse for storing finished products. Therefore, once an order is placed, we need time to process the print and fulfill your order. This process typically takes between 10-20 business days.

11. How can I contact you if I have privacy concerns?
For any privacy-related questions or concerns, you can contact us at art.luciiii@gmail.com.

12. Will this Privacy Policy change?
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.